★Pre-sales service
Pre-sale free to provide analysis, selection of supporting, technical advice, to assist the user layout, equipment installation planning.
★Service in Sale
In order to enable customers to correctly grasp the operation, use and maintenance of various types of generator sets, our company specially provides users with free on-site or to our company to receive training courses for different types of generator sets.
★After-sales service
Our company attaches great importance to after-sales service, the user to establish a computer archive, tracking services, regular service, regular inspection. The maintenance center has a rapid response management system. It will respond within 1 hour after receiving the user's notice and conduct telephone guidance to troubleshoot. If it still cannot be solved, the company's after-sales service department will arrange the latest maintenance point for maintenance. The service personnel will go to the user site for maintenance service and technical guidance in the first time. For customer quality complaints, we will strictly follow the principle of seeking truth from facts, assign special personnel to be responsible for the end, and give customers a satisfactory answer in the shortest possible time.